I want to bring to your notice Samsung Nigeria complete disregard for product warranty. I must admit when I initially contacted them through their email ngservice@samsung.com, they responded well and even sent one of their technician to my house to diagnose the fault of the TV. After the diagnosis, the technician said it was a screen problem and that it was a factory fault. He also said a replacement part will be gotten in 2 - 4 weeks. Its already 4 months after and Samsung is yet to fix my TV. I bought the SAMSUNG TV/PLASMA/51/PS51E6500 for N200,000.00 and SAMSUNG/AV/Mini/MX-E8700 for N70,000.00 on the 2nd December 2013.
Let me also add that, it appears the technician in collusion with another senior staff are trying to play a fast one on me by waiting till the warranty period is over, so they can charge me for the repairs. Why do I think so? The technician had told my wife that he had the replacement part to fix the TV, "just to assist us" and that we should not inform Samsung about it, because Samsung plans to either replace the TV out rightly, if they cannot get the replacement part to fix the TV.
I have sent several emails to Samsung Smart Care email address, with no response from them. This is the same email, they contacted me 3 times and even called me to apologize for the faulty TV and DVD. Suddenly, they have stopped responding to my emails.
Please, I want you to use your blog to expose those behind this injustice and criminality. Because I am certain Samsung is not aware of this shoddy deals perpetuated by its staff. Thank you for the good work you have been doing.
Sincerely,
Marius Idemudia
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